Program Information

Legal, Privacy & Policies

Important Information

Program Disclaimer

The Fabrication Shop Auditor Program is operated by the International Surface Fabricators Association (ISFA). A pass/fail attestation reflects an independent auditor’s findings on the date of audit only. It is not a government license, permit, or certification; does not guarantee ongoing compliance; does not certify the safety of any product; and does not limit the authority of Cal/OSHA, federal OSHA, or any agency. Nothing on this site is legal, medical, or tax advice.

Program Integrity

Independence Policy

The body that evaluates a shop is separate from the body that makes the pass/fail decision, and there is an appeal process.

ISFA is never the final decision-maker on whether any business may operate.

Non-members participate on identical terms.

Grant funders are firewalled from shop selection, individual results, and outcomes.

Auditors must disclose and avoid conflicts of interest with shops and suppliers.

Compliance

Antitrust Statement

The International Surface Fabricators Association (ISFA) strictly complies with all federal and state antitrust laws. All ISFA meetings and events are conducted for legitimate business purposes that advance the countertop and surfacing fabrication industry and serve our industry’s collective interests. Discussions or actions that could be construed as anti-competitive are strictly prohibited.

This includes, but is not limited to:

  • Prices, pricing methods, or discounts.
  • Terms or conditions of sale.
  • Boycotts or refusals to deal with any company or supplier.
  • Allocation of customers, markets, or territories.
  • Any other topics that could restrain trade or reduce competition.

 

Standards, certification, and training. Where ISFA develops or discusses safety standards, certifications, credentials, or training programs, participation is open to all qualified industry participants; eligibility and criteria are objective and based solely on legitimate safety, quality, and professional considerations; and no standard, credential, or program will be used to exclude, disadvantage, or coordinate action against any competitor.

Legislative and regulatory advocacy. ISFA’s advocacy for legislation or regulation, including occupational safety measures and any licensing of fabrication shops, is the lawful petitioning of government, conducted openly and on the public record, and is directed at public authorities rather than at private agreement among competitors.

If any discussion begins to move into a prohibited area, all participants are required to immediately stop or call attention to the concern. ISFA encourages open, honest, and lawful collaboration to improve safety, education, standards, and professionalism within the countertop and surfacing industry.

Your Information

Privacy Notice

Last updated: September 28, 2026

This Privacy Policy describes how the International Surface Fabricators Association (“ISFA,” “we,” “us”) collects, uses and shares information through isfanow.org and its related pages, member portal, event registration and online store (the “Site”). It does not apply to information collected offline or through other websites.

1. Information We Collect

Information you give us. When you join, create an account, register for an event or training, make a purchase, subscribe to a newsletter or contact us, we may collect your name, company, job title, mailing address, email address, telephone number, account username and password, membership details and communication preferences.

Payment information. Payments are processed by third-party payment processors. ISFA does not store full credit card numbers on its systems.

Information collected automatically. When you visit the Site, our servers and service providers may collect your IP address, browser type, device type, operating system, referring website, pages viewed, search terms entered on the Site, and the dates and times of your visits.

2. How We Use Information

We use the information we collect to:

  • Provide, operate and improve the Site and ISFA’s programs and services
  • Process memberships, event and training registrations, and purchases
  • Send newsletters, advocacy alerts, event information and other communications you may opt out of
  • Respond to questions and provide member support
  • Understand how visitors use the Site and improve its content
  • Maintain the security of the Site and prevent fraud
  • Comply with legal obligations

3. How We Share Information

ISFA does not sell your personal information. We share information only as follows:

  • Service providers. Companies that perform services for us, such as website hosting, association management software, payment processing, email delivery, analytics, publishing and event management. They may use your information only to perform those services.
  • Member directories. If you are a member, your company name and business contact information may appear in ISFA’s member directories. Contact us to update or limit your listing.
  • Event partners. If you register for an event, limited information such as your name, company and title may be shared with event sponsors or co-hosts when disclosed at registration.
  • Legal reasons. When we believe in good faith it is necessary to comply with law or legal process, enforce our Terms of Use, prevent fraud or security issues, or protect the rights, property or safety of ISFA, our members or others.
  • Aggregated or de-identified information that cannot reasonably identify you.

4. Cookies and Analytics

The Site uses cookies and similar technologies to keep you signed in, remember your preferences and understand how the Site is used. We use Google Analytics and Google Tag Manager to measure Site traffic and performance.

You can set your browser to refuse or delete cookies; some Site features, such as signing in, may not work without them. You can opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on.

5. Your Choices

  • Account information. Members can review and update their profile through the Member Compass portal, or by contacting us.
  • Email. You can unsubscribe from marketing emails using the link in any message or by emailing info@isfanow.org. We may still send transactional messages, such as registration confirmations and invoices.
  • Access and deletion. You may ask us to provide, correct or delete personal information we hold about you by emailing info@isfanow.org. We may need to verify your identity, and we may keep information we are required to keep by law or for legitimate business purposes.

6. Data Retention

We keep personal information only as long as needed for the purposes described in this policy, including membership, accounting, tax and legal requirements. When information is no longer needed, we delete or de-identify it.

7. Security

We use commercially reasonable administrative, technical and physical safeguards to protect personal information. Access is limited to staff, contractors and service providers who need it and who are bound by confidentiality obligations. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children

The Site is intended for adults in the surface fabrication industry and is not directed to children under 18. We do not knowingly collect personal information from children under 18. If we learn that we have, we will delete it.

9. State Privacy Rights

Depending on where you live, you may have rights under state law to request access to, correction of or deletion of your personal information, or to opt out of certain uses. ISFA honors these requests as described in Section 5. ISFA does not sell personal information or share it for cross-context behavioral advertising.

California “Shine the Light.” California residents may request information about any disclosure of personal information to third parties for their direct marketing purposes by emailing info@isfanow.org.

10. Visitors Outside the United States

ISFA is based in the United States, and information collected through the Site is processed and stored in the United States. If you are located in the European Economic Area or the United Kingdom, we process your information based on our contract with you, our legal obligations and our legitimate interests in operating the association. You may request access to, correction of, erasure of or restriction of your information, or object to its processing, by emailing info@isfanow.org.

11. Links to Other Websites

The Site links to websites and social media pages operated by others. We are not responsible for their privacy practices. Please review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a new “Last updated” date, and will provide a prominent notice on the Site for material changes.

13. Contact Us

International Surface Fabricators Association
1520 Clay Street, Suite B1
North Kansas City, Missouri 64116
888-599-

Public Participation

PUblic Comment Policy

Comments may be published as the commenter chooses. ISFA may decline to publish comments that contain personal attacks, personal health information about others, or unlawful content, but will still count and summarize them.

Site Terms

Terms of Use

Last updated: September 28, 2026

These Terms of Use (“Terms”) govern your use of isfanow.org and its related pages, member portal, event registration and online store (the “Site”), operated by the International Surface Fabricators Association (“ISFA,” “we,” “us”), a nonprofit trade association. By using the Site, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Site.

1. Eligibility

You must be at least 18 years old, or the age of majority where you live, to use the Site. If you use the Site on behalf of a company, you confirm you are authorized to accept these Terms for it.

2. Accounts

Some features require an account. You agree to provide accurate, current and complete information and to keep it up to date. Keep your username and password confidential, do not share your account, and tell us promptly at info@isfanow.org about any unauthorized use. We may suspend or disable an account that violates these Terms.

3. Membership, Events and Purchases

Membership dues, event and training registrations, and store purchases are subject to the pricing, cancellation and refund terms shown at the time of purchase or registration, and to ISFA’s bylaws and membership policies.

4. ISFA Content

The Site’s content, including text, graphics, logos, images, training materials, standards, publications and software, is owned by ISFA or its licensors and is protected by copyright, trademark and other laws. You may view, download and print Site content for your own use and, for members, for internal use within your company. You may not otherwise copy, republish, sell, distribute or create derivative works from Site content without ISFA’s written permission. “ISFA” and the ISFA logo are trademarks of ISFA.

5. Acceptable Use

You agree not to use the Site to:

  • Violate any law or regulation
  • Infringe the intellectual property, privacy or publicity rights of others
  • Post content that is defamatory, obscene, threatening, harassing or hateful
  • Distribute spam, malware or other harmful code
  • Gain unauthorized access to the Site, other accounts or ISFA systems, or interfere with the Site’s operation
  • Collect other users’ or members’ information without permission, including by scraping member directories

ISFA members and participants must also follow ISFA’s antitrust policy. The Site may not be used to discuss or exchange information on prices, pricing plans, bids, wages, allocation of customers or territories, or other competitively sensitive matters.

6. Content You Submit

If you post or submit content to the Site, such as comments, photos, award entries or directory information, you confirm you have the right to do so. You grant ISFA a non-exclusive, royalty-free, worldwide license to use, reproduce, display and distribute that content in connection with ISFA’s programs, publications and communications. ISFA may remove any content at its discretion.

7. Advertisers and Sponsors

Advertisers and sponsors are responsible for the content of their ads and sponsored materials and for the websites those ads link to. Advertising and sponsorship are subject to separate written agreements. ISFA does not endorse or guarantee advertised products or services, and advertisers agree to indemnify ISFA for claims arising from their ads.

8. Links to Other Sites

The Site links to third-party websites and social media pages for convenience. ISFA does not control and is not responsible for their content, and a link is not an endorsement.

9. Not Professional Advice

Content on the Site, including safety, regulatory and compliance information, is provided for general educational purposes. It is not legal, medical, engineering or professional advice. Consult qualified professionals about your specific situation.

10. Copyright Complaints

ISFA respects the intellectual property rights of others. If you believe content on the Site infringes your copyright, send a notice under the Digital Millennium Copyright Act (17 U.S.C. § 512(c)(3)) to our designated agent that includes:

  1. Your name, address, telephone number and email address
  2. A description of the copyrighted work you claim is infringed
  3. A description of where the material is located on the Site
  4. A statement that you believe in good faith the use is not authorized by the copyright owner, its agent or the law
  5. A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized